IT Systems Administrator (Donegal)

Technical Support Technician

Kelsius manufactures, distributes and maintains a system that wirelessly and atomatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point)- is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

We are looking for an IT Systems Administrator to support the IT Manager in the day-to-day running of the company’s IT systems and services.

This role is ideal for someone with a strong IT support and infrastructure background who is looking to further develop their skills across systems administration, cloud services, cybersecurity, and IT operations.

You will support employees across the business, help maintain reliable and secure IT systems, and assist with ongoing improvements to the company’s technology environment. You will be dealing with a wide variety of IT requests and therefore we are looking for a candidate with a wide breadth of knowledge in the IT sector.

Key Responsibilities

  • Provide IT support for employees across hardware, software, Microsoft 365, Active Directory and business systems.
  • Assist with user onboarding/offboarding, device setup, and account management. This includes internal and external clients.
  • Support and maintain desktops, laptops, networking equipment, printers, VOIP, Servers and other cloud services.
  • Help monitor backups, system health, updates, and general IT operations.
  • Assist with cybersecurity best practices, access management, and IT risk assessments.
  • Support, edit and create IT documentation, asset management, and operational procedures.
  • Work with the IT Manager on infrastructure upgrades, projects, and continuous improvements.

Skills & Experience:

  • Experience in an IT support or systems administration role (5+ years direct experience).
  • In depth knowledge and strong experience with Microsoft 365 Suite of apps and Windows/Apple OS.
  • Good troubleshooting and problem-solving skills.
  • Knowledge & understanding of networking and cybersecurity principles.
  • Strong communication and organisational skills.
  • Ability to work independently and as part of a team.
  • Microsoft Intune, Entra ID, and other cloud platforms.
  • Backup systems and virtual desktop environments.
  • Cybersecurity compliance on frameworks such as Cyber Essentials & ISO 27001.
  • Scripting or automation experience.

Requirements:

  • 5+ years’ experience in IT support and systems maintenance.
  • A relevant third level degree is desirable but not essential.
  • A security-conscious mindset and attention to detail.
  • A positive and proactive attitude.
  • Someone who enjoys solving technical problems and helping users.
  • A willingness to learn new technologies and develop professionally.
  • Strong written and verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Attention to detail with strong problem-solving abilities.
  • Ability to provide two references upon request.
  • Ability to lift up to 25kg (e.g., servers, PCs, and related equipment)

Reporting To

  • IT Manager

Place of Work:

This role is eligible to become hybrid after a successful 6 month probation/training period. The place of work will be at our head office currently located in Gweedore (moving permanently to our Falcarragh office in the summer of 2026).

Only those applicants who are selected for an interview will be contacted.

Pay: €45,000.00-€50,000.00 per year

Benefits:

  • Bike to work scheme
  • On-site parking

Application question(s):

  • Are you currently based in Donegal?

Education:

  • Bachelor’s (preferred)

Experience:

  • IT: 5 years (preferred)

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: Hybrid remote in Gweedore, County Donegal

Click here to apply for this role.

Customer Support Technician – Shift Work (Donegal)

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing / reporting and supporting Kelsius customers.

Location: Gweedore & Falcarragh, Co. Donegal

This role is based on-site at our head office in Gweedore, Co. Donegal. Candidates must reside within commutable distance to the office and they must hold the relevant documentation for right to work in Ireland.

Hours of Work: Full-time (37.5) Shift work. Day, evening and night shift will be required, based on rota. Shift work rates will be provided.

Key Responsibilities:

  • Handling customer queries including the logging of all customer calls
  • Ensure all inbound customer calls are responded to promptly
  • Remote customer auditing and reporting
  • Monitoring of high priority ‘Watch List’ customers
  • Act as point of contact for client queries and escalations when necessary
  • Carrying out system changes using Kelsius configuration tools

Skills & Experience Required:

  • At least 1 years experience in a customer facing or customer support help desk environment
  • Have strong organisational skills and demonstrate good attention to detail
  • Have an excellent telephone manner and communication skills
  • Have the ability to produce written reports and documentation
  • Be proficient in Microsoft Office
  • Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously
  • 3rd level technical qualification desirable but not required
  • Fluency in European Languages an advantage

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: From €27,600.00 per year

Application question(s):

  • Are you available for evening & night shifts?
  • Do you live in Donegal?

Experience:

  • Customer support: 1 year (preferred)

Work Location: In person

Click here to apply for this role.

Field Services Engineer (Munster)

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is seeking to employ a Field Services Engineer based in Cork, to cover the Munster region.

The successful candidate will be required to travel to customer sites to carry out the duties listed below:

· Installation of Kelsius wireless temperature monitoring and HACCP automation systems

· Servicing Kelsius equipment

· Temperature/Humidity Calibrations

· Training Kelsius Customers

· Pre-installation Site-Surveys

Skills & Experience Required:

· Experience in a similar field service environment

· Electrical/trade qualification

· 3rd level technical qualification

· Full clean Irish driving license

· Have strong organizational skills and demonstrate good attention to detail

· Have excellent communication skills

· Have the ability to produce written reports and documentation

· Be proficient in Microsoft Office

· Support a “can do” culture in terms of responding to customer needs

· Highly driven with enthusiasm to meet targets and to cope under demanding pressure.

· Self-motivated, flexible and adaptable

· Ability to both, work of own initiative and as part of a team

· Ability to learn as you go and develop quickly

The suitable candidate must be available to travel to various customer locations throughout the region. Working away from home will be required at times and on occasion overseas travel.

Benefits:

  • Salary – €37,500 (€38,750 after probation)
  • A company van and fuel card
  • A laptop and phone
  • A company credit card and subsistence rates
  • Overnight and overseas rates

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: €37,500.00-€38,750.00 per year

Application question(s):

  • Do you have an electrical or trade qualification?

Experience:

  • Field Service: 1 year (preferred)

Licence/Certification:

  • Drivers License (required)

Work Location: On the road

Click here to apply.