Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing / reporting and supporting Kelsius customers.

Location: Gweedore & Falcarragh, Co. Donegal

This role is based on-site at our head office in Gweedore, Co. Donegal. Candidates must reside within commutable distance to the office and they must hold the relevant documentation for right to work in Ireland.

Hours of Work: Full-time (37.5) Shift work. Day, evening and night shift will be required, based on rota. Shift work rates will be provided.

Key Responsibilities:

• Handling customer queries including the logging of all customer calls
• Ensure all inbound customer calls are responded to promptly
• Remote customer auditing and reporting
• Monitoring of high priority ‘Watch List’ customers
• Act as point of contact for client queries and escalations when necessary
• Carrying out system changes using Kelsius configuration tools

Skills & Experience Required:

• At least 1 years experience in a customer facing or customer support help desk environment
• Have strong organisational skills and demonstrate good attention to detail
• Have an excellent telephone manner and communication skills
• Have the ability to produce written reports and documentation
• Be proficient in Microsoft Office
• Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously
• 3rd level technical qualification desirable but not required
• Fluency in European Languages an advantage

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: From €14.15 per hour

Application question(s):

• Are you available for evening & night shifts?
• Do you live in Donegal?

Experience:

• Customer support: 1 year (preferred)

Work Location: In person

Click here to apply for this role.

Kelsius’ is hiring a Document & Tender Administrator. This position will be on site until training is completed and then move to a hybrid role requiring the candidate to be the office at least 2-3 days a week.

Currently our office is located in Gweedore but we are moving to our permanent location in Falcarragh in the fall of 2026.

Compensation packaged offered will be a direct reflection of the candidates experience, skills and knowledge for this particular position.

Only candidates selected for an interview will be contacted.

Kelsius manufactures, distributes, and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical materials.

Kelsius improves HACCP compliance, saving time, reducing risk, and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point) – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Document & Tender Administrator to join the Quality Team, reporting to the Quality manager.

The Document & Tender Administrator will manage and maintain records related to sales tenders and quality supplier questionnaires.

With input from various stakeholders the Document & Tender Administrator will be responsible for building and maintaining an effective content repository, completing customer questionnaires, completing tender applications etc.

Key Responsibilities:

• Work closely with internal teams, including Quality, Sales, Product Management, Support and others to gather any input required.
• Document verification.
• Build and maintain an effective content repository using AI.
• Completion of customer questionnaires.
• Completion of tender applications.
• Completion of other applications.
• Maintain electronic copies of completed documents.
• Lead the ESG committee and submit annual ESG applications.

Skills & Experience Required:

• Previous experience in a similar role.
• A third-level qualification, such as a degree in Business or Project Management would be an advantage.
• Have strong organisational skills and demonstrate excellent attention to detail.
• Have an excellent telephone manner and communication skills.
• Have the ability to produce written reports and documentation.
• Proficiency in Microsoft Office.
• Highly driven with enthusiasm to meet targets and to cope under demanding pressure.
• Self-motivated, flexible, and adaptable.
• Ability to work both independently and as part of a team.
• Ability to learn as you go and develop quickly.
• Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously

Our mission is to make the world safer for consumers of food and medicine.

This is an on-site role based at our head office in Gweedore, Co. Donegal. Candidates must reside within commutable distance to our office and have the right to work in Ireland.

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability. Kelsius is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Types: Full-time, Permanent

Pay: €30,000.00-€40,000.00 per year

Benefits:

• Bike to work scheme
• On-site parking
• Sick pay

Ability to commute/relocate:

• Gweedore, County Donegal: reliably commute or plan to relocate before starting work (preferred)

Education:

• Advanced/Higher Certificate (preferred)

Experience:

• documentation administration: 1 year (preferred)

Work Location: Hybrid remote in Gweedore, County Donegal

Click here to apply for this role.