Role Purpose

Kelsius is a global leader in digital HACCP, wireless temperature monitoring, and compliance automation solutions for the foodservice, healthcare, pharmaceutical, food retail and hospitality sectors.

Due to expansion of our technical support team we are recruiting a Technical Support Technician. The successful candidate will be responsible for the development and management of HACCP App templates using the Kelsius Web tools and Apps.

This is a full-time position working hybrid from the Kelsius office in Gweedore, Co. Donegal.

Key Responsibilities:

• Template Creation using Kelsius Web Manager
• Building templates based on customer requirements and opening hours.
• Creating bespoke product templates and applying thresholds and corrective actions based on temperatures recorded.
• Creating bespoke cleaning templates that will be completed by staff daily, weekly and monthly
• Testing templates to ensure that they are functioning correctly and meet customer expectation.
• Report Generation
• Provide technical support for Kelsius staff and engineers.
• Handling customer queries including the logging of all customer calls
• Ensure all inbound customer tickets are responded to promptly
• Act as point of contact for client queries and escalations when necessary

Experience & Competencies Required

• At least 1 years experience in a Technical Support role
• 3rd Level Technical Qualification
• Have strong organizational skills and demonstrate a good attention to detail.
• Have an excellent telephone manner and communication skills.
• Have the ability to produce written reports and documentation.
• Be proficient in Microsoft Office.
• Self-motivated, flexible and adaptable
• Ability to both, Work of own Initiative and as part of a team
• Ability to learn as you go and develop quickly

Please note, this job is hybrid, based in Gweedore, Co. Donegal, therefore applicants must reside in Donegal, be within commuting distance and have the right to work in Ireland.

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Types: Full-time, Permanent

Pay: €30,000.00-€32,500.00 per year

Application question(s):

• Are you based in Donegal?

Experience:

• Technical Support: 1 year (preferred)

Work Location: Hybrid remote in Gweedore, County Donegal

Click here to apply for this role.

Kelsius manufactures, distributes, and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical materials.

Kelsius improves HACCP compliance, saving time, reducing risk, and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point) – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting a Scheduling & Planning Coordinator to work with our field services teams.

The Coordinator will be responsible for Scheduling Engineers Service Calls & annual Calibrations, ensuring that all work is scheduled in a timely manner and will work closely with the Service Delivery Manager, Engineers and Accounts Department.

Key Responsibilities:

• Responsible for ensuring that all customer calibrations scheduled to be completed on time by field engineers.
• Communicate with customers to Schedule all engineer Site Visits and calibrations.
• Proactively identify and resolve scheduling conflicts, adjusting plans to accommodate changes or unforeseen events.
• Support Third Party companies with onsite ISO 17025 calibrations ensuring that pre-agreed quality standards are adhered to.
• Serve as a central point of communication, coordinating with various departments, clients, and vendors to align schedules and calibrations and ensure all key stakeholders are kept informed.
• Liaise with customers pre installation and provide any documentation required by onsite health and safety departments including RAMS documents.

Skills & Experience Required:

• Have strong organisational skills and demonstrate excellent attention to detail.
• Have an excellent telephone manner and communication skills.
• Proficiency in Microsoft Office.
• You’ll need strong verbal and written communication skills to interact with various team members, document processes, and ensure compliance.
• Highly driven with enthusiasm to meet targets and to cope under demanding pressure.
• Self-motivated, flexible, and adaptable.
• Ability to work both independently and as part of a team.
• Ability to learn as you go and develop quickly.
• Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously.
• Previous experience in a scheduling, logistics or coordinator role would be advantageous.
• A third-level qualification, such as diploma or certificate in Business Administration or Logistics would be advantageous.

This is an on-site role (with the ability to move to a hybrid schedule after 6-month probation) based at our head office in Gweedore, Co. Donegal. Candidates must reside within commutable distance to our office and have the right to work in Ireland.

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability. Kelsius is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Types: Full-time, Permanent

Pay: From €30,000.00 per year

Ability to commute/relocate:

• Gweedore, County Donegal: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• Schedule management: 1 year (preferred)
• Microsoft Excel: 2 years (required)
• Microsoft Outlook: 2 years (required)
• Outbound calling: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Location:

• Gweedore, County Donegal (preferred)

Work Location: In person

Click here to apply.

Click here to apply.

About the Role

Kelsius is expanding its presence across the UK Healthcare sector and is seeking a high-performing Sales Manager with deep domain knowledge and established networks. This is a senior individual contributor role responsible for driving new business growth for Kelsius’ industry-leading digital compliance, temperature monitoring, and SaaS solutions across hospitals and laboratories environments.

Key Responsibilities

• Lead end-to-end sales activity for UK Healthcare including prospecting, solution presentations, tender responses, commercial negotiations, and closing.
• Build and manage a pipeline of NHS, private hospital, pathology, pharmacy and laboratory opportunities.
• Leverage established industry contacts to accelerate market penetration and shorten sales cycles.
• Deliver against quarterly and annual revenue targets with consistent forecasting and CRM discipline.
• Represent Kelsius at sector conferences, exhibitions, and customer events.
• Collaborate closely with technical, onboarding, quality, and customer success teams to ensure seamless customer implementation and long-term satisfaction.
• Maintain a strong understanding of regulatory, compliance, and operational requirements within healthcare (e.g., MHRA, NHS frameworks, UKAS/ISO standards).
• Provide market intelligence, competitor insights, and strategic recommendations to senior leadership.

Essential Experience & Criteria

• Proven track record of selling SaaS or technology solutions into Healthcare environments in the UK.
• A strong existing network of decision makers and influencers across NHS Trusts, private healthcare, pathology labs, pharma, or related sectors.
• Demonstrable success in consistently meeting or exceeding sales targets.
• Experience managing complex, multi-stakeholder sales cycles with both technical and commercial dimensions.
• Ability to articulate value propositions to clinical, operational, procurement, and technical stakeholders.
• High degree of professionalism, self-motivation, and accountability.
• Excellent communication, negotiation, and presentation skills.
• Full clean UK drivers license and vehicle.

Desirable

Experience with digital compliance systems, environmental monitoring, or medical-grade IoT solutions.
Understanding of ISO 17025, 15189, MHRA expectations, and hospital QA/QC workflows.
Prior experience selling into pathology, pharmacy, clinical engineering, laboratory, or regulated environments.

What We Offer

• Competitive salary, bonus plan and uncapped commission structure.
• Opportunity to join a fast-growing international company with an industry-leading product suite.
• Full product training and support from a highly experienced technical and commercial team.
• Career progression opportunities as the UK business scales.
• Vehicle and travel expenses, laptop, phone etc.

The suitable candidate must be available to travel to various customer locations throughout the UK.

Applicants must currently reside in the UK and have the right to work in the UK, to apply for this position.

How to Apply

Please submit your CV and a brief cover letter outlining your relevant experience and achievements in selling SaaS solutions into UK healthcare.

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: £45,000.00-£55,000.00 per year

Application question(s):

• Do you have established relationships with NHS executive contacts?

Experience:

• Healthcare sales (SaaS): 1 year (preferred)

Licence/Certification:

• UK Drivers License (required)

Location:

• United Kingdom (required)

Work Location: On the road

Click here to apply.
(Please submit your CV and a brief cover letter outlining your relevant experience and achievements in selling SaaS solutions into UK healthcare)

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point)- is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

We are seeking a technically skilled and customer-focused IT Support Technician with strong problem-solving abilities. In this role, you will be the first point of contact for IT-related queries, ensuring timely resolution of user issues and the smooth operation of IT systems, among other duties.

Key Responsibilities:

• Provide IT support to users and act as the first point of contact for issue resolution.
• Troubleshoot hardware, software, and network problems.
• Install, configure, and maintain hardware and software components.
• Repair or replace damaged computer hardware.
• Assist with ethernet cabling and network system installations.
• Log, track, and update all service requests in the ticketing system.
• Maintain accurate technical documentation.
• Build strong working relationships with clients and colleagues across departments.

Requirements:

• 2+ years’ experience in IT support and systems maintenance.
• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Attention to detail with strong problem-solving abilities.
• Self-motivated and results driven.
• Ability to lift up to 25kg (e.g., servers, PCs, and related equipment).
• A relevant third level degree is desirable but not essential.

Preferred Experience:

• Microsoft Windows desktop and server environments.
• Microsoft 365 cloud environment.
• On-Premises and Azure Active Directory.
• VoIP phone systems.

Please note, this job is based on-site in Gweedore, Co. Donegal, therefore applicants must be within commuting distance.

Applicants must currently reside in Donegal and have the right to work in Ireland.

At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

Job Type: Full-time

Pay: €30,000.00-€35,000.00 per year

Application question(s):

• Do you have a third level qualification?
• This position is located at our head office in Gweedore and will be moving to our permanent office in Falcarragh this summer. The position is currently based on site with the possibility of becoming hybrid after the probationary period. Are you able to commute to work?

Experience:

• IT Support Technician: 2 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Click here to apply for this role.