Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.
Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – short for Hazard Analysis and Critical Control Point – is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.
Kelsius is recruiting for the role of Customer Support Technician. You will be responsible for remote customer auditing / reporting and supporting Kelsius customers.
Key Responsibilities:
- Remote customer auditing and reporting.
- Handling customer queries including the logging of all customer calls.
- Monitoring of high priority ‘Watch List’ customers.
- Ensure all inbound customer calls are responded to promptly.
- Act as point of contact for client queries and escalations when necessary.
- Carrying out system changes using Kelsius configuration tools.
Skills & Experience Required:
- Have strong organisational skills and demonstrate good attention to detail.
- Have an excellent telephone manner and communication skills.
- Have the ability to produce written reports and documentation.
- Be proficient in Microsoft Office.
- Support a “can do” culture in terms of responding to customer needs.
- Highly driven with enthusiasm to meet targets and to cope under demanding pressure.
- Self-motivated, flexible and adaptable.
- Ability to both, work of own initiative and as part of a team.
- Ability to learn as you go and develop quickly.
- 3rd level technical qualification.
- Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously.
- Fluency in European Languages an advantage
Working hours are 37.5 hours per week. Start and finish times will vary within 8am to 6pm each day, based on the work rota. Outside of hours and weekend work may be required as per customer requirements.
This role is based on-site at our head office in Gweedore, Co. Donegal. Candidates must reside within travelling distance to our office and have the right to work in Ireland.
Our mission is to make the world safer for consumers of food and medicine.
At Kelsius we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability. Kelsius is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
We understand the importance of work-life balance at Kelsius. We offer a flexible working environment, that allows employees to meet their personal and family commitments when needed.
Job Type: Full-time
Schedule: Monday to Friday
Ability to commute/relocate: Gweedore, CO. Donegal: reliably commute or plan to relocate before starting work (required)
Application question(s): Do you have a third level technical qualification?
Work Location: In person
Click here to apply for this role.