Kelsius Privacy Statement

    Policy Prepared by: Sabrina Finnegan

    Approved by CEO/Management on: 10 Aug 2023

    Policy became operational on: 10 Aug 2023

    Last Review Date: 02 June 2026

    _________________________________

    Privacy Statement

    1. How we use Your Information
    2. Using our Website
    3. Telephone Marketing, Call Recording and Business Contact Data
    4. Marketing Preferences 
    5. Online Enquiry
    6. Calling our Customer Support Desk
    7. Emailing Us
    8. Intercom Chat Bot
    9. Making a Complaint
    10. Access to Personal Information
    11. Disclosure
    12. CVs
    13. Cookie Policy
    14. Managing Cookies
    15. Changes to our Privacy Statement
    16. How to Contact Us

    _________________________________

    PRIVACY STATEMENT

    1. HOW WE USE YOUR INFORMATION

    This privacy notice provides information about the ways in which the Kelsius collects, stores, shares or keeps personal information provided by our customers.

    2. USING OUR WEBSITE

    Our website (www.Kelsius.com) has introduced cookies. The purpose of the cookies is solely to track anonymous traffic data. This enables us to design our website to ensure we provide relevant information in an easily accessible format. No personal identifiable information is collected. Please see below for our Cookie Policy.

    3. TELEPHONE MARKETING, CALL RECORDING AND BUSINESS CONTACT DATA

    Kelsius may contact business customers, prospective business customers and relevant business contacts by telephone where this is appropriate in the context of our business relationship, where you have requested contact from us, where we are responding to an enquiry, where we are providing customer support or account management, or where we wish to provide relevant information about Kelsius products and services.

    We may use business contact information including your name, job title, organisation, business telephone number, direct dial number, work mobile number, email address, CRM notes, previous contact history and marketing preferences.

    We may obtain this information directly from you, from your organisation, from existing customer records, from website enquiries, from event registrations, from referrals, from publicly available business sources, or from selected B2B data providers.

    Where permitted by applicable law, we rely on our legitimate interests to contact relevant business contacts by telephone for business development, customer engagement, appointment setting, account management and marketing of Kelsius products and services. These interests include identifying organisations that may benefit from Kelsius wireless temperature monitoring, digital HACCP, compliance, food safety and related technology solutions. Where consent is required by applicable ePrivacy or direct marketing rules, we will rely on consent.

    For Irish mobile telephone numbers, including work mobile numbers, we will not make unsolicited direct marketing calls unless we have consent, the call has been requested, there is an existing or recent relationship and you have not objected, or consent to receive marketing calls is recorded in the National Directory Database for that mobile number.

    For Irish landline numbers, we respect National Directory Database marketing preferences and our own internal do-not-call records.

    For UK telephone numbers, we screen live marketing calls against the Telephone Preference Service, the Corporate Telephone Preference Service and our internal do-not-call records where required. We will not make live marketing calls to numbers registered with TPS or CTPS unless we have appropriate consent or another lawful basis permitted by applicable rules.

    We may record or monitor telephone calls for training, quality assurance, compliance, dispute resolution, service improvement and coaching purposes. Where calls are recorded or monitored, we will inform callers as appropriate. Call recordings are access-controlled and retained only for as long as necessary for the relevant purpose. Typically calls are deleted after 90 days.

    You have the right to object to direct marketing at any time. If you ask us not to contact you by telephone for marketing purposes, we will stop doing so. We may keep limited information on a suppression list, such as your name, organisation, telephone number and marketing preference, to ensure we respect your request.

    You can object to telephone marketing or update your marketing preferences by contacting us at info@kelsius.com or by telling our caller during any telephone call.

    4. MARKETING PREFERENCES

    You can change your marketing preferences or object to direct marketing at any time. You can ask us not to contact you by telephone, email, SMS, post or any other marketing channel. Where you object to direct marketing, we will stop using your personal data for that purpose.

    5. ONLINE ENQUIRY

    Our website allows you to contact our Customer Support or Sales Team directly. In order to respond to your query we collect your name, email address and a short message regarding your query.

    6. CALLING OUR CUSTOMER SUPPORT DESK

    All calls are logged by our PBX system and the logs are retained for 3 days. We do not record phone conversations; however the information supplied is noted on our Customer Support database in order to fulfil our contractual obligations and assist in your query.

    7. EMAILING US

    Any emails sent to us are recorded and forwarded to the relevant section. The sender’s email address will remain visible to all staff tasked with dealing with the query. Please be aware that it is the sender’s responsibility to ensure that the content of their emails is within the bounds of the law.

    8. INTERCOM CHAT BOT

    Our Kelsius Portal has introduced a Chat Bot which allows you to troubleshoot issues by answering a series of questions. The site automatically tracks and stores certain standard data fields on users which are core to the service. This includes Name, Email and phone number. The data is automatically expired for visitors not seen for nine months.

    9. MAKING A COMPLAINT

    When we take on a complaint, a file is generated. This will usually contain personal information about the complainant and the details of the complaint. We will only collect personal information that is necessary to investigate the complaint.

    Where the complaint is in relation to Kelsius product operation, an internal investigation will need to be completed. In order to investigate a compliant an Internal Corrective action & Non-conformity Report will be generated. This is controlled by the Quality Assurance Personnel.

    The information contained in complaint files will be kept in line with our retention policy. This means that information will be held for six years from the last date of action on the file. It will be kept in a secure environment and available only to those who need to access it.

    10. ACCESS TO PERSONAL INFORMATION

    A subject access request may be submitted to our Customer Support Team using the template provided. This is available from our Customer Support Team at support@kelsius.com.

    11. DISCLOSURE

    In certain circumstances, the Data Protection Regulation allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, Kelsius will disclose requested data. However, the Company will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.

    12. CVs

    All CVs submitted to Kelsius in application for employment will be retained for the duration of the vacancy and up to one year after application. CVs of employees will be retained indefinitely.

    13. COOKIE POLICY

    • WHERE IS THE INFORMATION STORED? Session details are stored on the Web servers until the session expires or the web service is restarted. A copy of the session ID is also stored in the central database. These are visible in the audit trail.
    • HOW COOKIES ARE USED The user’s browser will send the cookie/session id to our web servers. The session id is then verified server-side.
    • RETENTION OF COOKIE? The session ID associated with the cookie is kept indefinitely. The cookie itself expires at the end of the session.
    • WHO HAS ACCESS TO IT? Audit Trial is visible to Customer Service, along with Server Administrators and Rackspace (Data Host site). The audit trail is also visible to customers.

    14. MANAGING COOKIES

    Within your browser you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you and so we provide links below to popular browsers’ instructions on how you can do this. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use (“third party cookies”), or those from specific websites.

    NB: User who have blocked cookies will not be able to log on to the Kelsius portal.

    15. CHANGES TO OUR PRIVACY STATEMENT

    This is a live document, under regular review. This policy was last updated in June 2026.

    16. HOW TO CONTACT US

    If you require further information regarding our Privacy Statement, you can contact us at Support@Kelsius.com