On the sunny beach of Limassol in southern Cyprus lies the luxurious 5-star Four Seasons Hotel. The luxury resort features over 300 elegant rooms, suites and residences, a total of six restaurants which are among the best in Cyprus, 4 busy bars, and extensive banqueting.

The hotel also offers an exclusive spa and comprehensive leisure facilities including sauna, steam rooms, a fully equipped gym, indoor and outdoor pools as well as a kids’ club and fashion boutiques.

 

 

The Challenge

As part of a wider sustainability initiative launched in 2018, hotel management committed to removing paper-based systems across as many departments as possible. At the same time, the hotel was upgrading its food safety certification from HACCP to ISO 22000, presenting the perfect opportunity to adopt a fully digital food safety system.

Following an in-depth review of four providers, the management team selected Kelsius’ FoodCheck 2.0 system, recognising it as the best match for their operational needs and commitment to environmental responsibility.

Challenges faced by Management & HACCP Teams

• High volume of paper-based HACCP records in busy kitchens and food prep areas.

• No centralised system to provide management with real-time data visibility or historic traceability.

• Preparing for ISO 22000 required more robust, automated record-keeping.

• Manual checks and paperwork were time-consuming and prone to human error.

• Risk of stock loss due to undetected temperature excursions or open fridge doors.

 

Benefits of using the Kelsius system

The FoodCheck 2.0 system was rolled out across all food and beverage operations within the Four Seasons Limassol. The team at Kelsius provided full support, including on-site installation, system calibration, and staff training.

• Paper-based records eliminated, including delivery logs, hygiene checklists, and fridge/freezer temperature sheets.
• Automated temperature monitoring with sensors installed across all cold storage units.
• Bluetooth probes and handheld scanners used for goods-in and food preparation checks, ensuring accuracy and traceability.
• Real-time alerts delivered to management by text, email, and app notification in the event of an equipment failure or unsafe temperature.
• Full digital traceability from goods-in to service, supporting ISO 22000 compliance and simplifying EHO audits.

Delivery

The Kelsius team worked closely with the hotel’s food safety and operational teams to ensure a seamless integration of FoodCheck 2.0.

After installation, the system was operational immediately and quickly adopted across the hotel. Thanks to the user-friendly interface and cloud-based access, both kitchen and management staff found the system easy to use and highly efficient.

Automated alerts, visual dashboards and real-time reporting empowered staff to focus on delivering high-quality guest experiences rather than manually inputting data or searching for records.

Outcome

• All manual HACCP paperwork removed, saving time and storage space.

• Digitised records ensure faster, easier audits and complete transparency.

• Improved compliance with ISO 22000 and internal food safety protocols.

• Temperature excursions now managed proactively, preventing stock loss and food safety risks.

• Significant improvements in sustainability performance, with paper use cut to zero.

 

 

Nick Aristou, Executive Director

“The efficiency and service levels from the team at Kelsius were excellent, reminiscent of our own philosophy. I must be the first to say that the installation was a dream, the engineer sent over to install our system was very knowledgeable and extremely efficient as well as being an effective trainer passing on his knowledge to our own team members.

The system has met all our needs and is still evolving six months down the line, it has also meant that from our engineers point of view he can also perform better preventive maintenance on over 100 fridges and freezers we have on the premises. It has met our needs in removing paper as well as greatly reducing time and labour from our HACCP management. I would highly recommend the Kelsius system to any hotel.”

Download the PDF Case Study here.
https://kelsius.com/news-blog/media/Cosmo.pdf
Background
Launched in 2003, COSMO have now grown to have 19 restaurants across UK and Ireland. COSMO Authentic World Kitchen is inspired by the best five-star hotels in the world, which bring a choice of fresh food under the same roof and elevate the buffet concept to new levels. Teppanyaki experts grill steaks and fresh seafood right in front of your eyes and chefs lay on a never-ending array of dishes.
Challenge Facing Store Owner
COSMO were looking for a system that would satisfy their Primary Authority Partnership at Reading. The system needed to be fully compliant with their current Food Safety regulations. Critically, it needed to be able to provide labour savings against manual checks that were being carried out and they wanted to eradicate paperwork piling up. The business also wanted to be able to have visibility of what was happening across the whole business, before EHO visits, so that they could be proactive to ensure standards were being achieved.
With a diverse demographic of employees from different regions of the world the system had to be very user friendly.

FoodCheck Paperless HACCP System
The Kelsius HACCP solution is a fully automated, paperless system which ensures full compliance with statutory food safety requirements. Kelsius wireless temperature sensors monitor and record temperatures in all refrigerated areas and freezers. If a measured temperature rises above a set limit, an alert is triggered. This alert can be transmitted as a text message, email and via local visual alarms.
In addition to continuous temperature recording the Kelsius system also provides time and task management by recording key activities such as deliveries, cleaning tasks, hot & cold food probing and deli traceability. All records are securely stored on the Kelsius website and each retailer can access their records at any time from any Web-enabled PC or laptop. HACCP reports can also be automatically emailed as required.
Find out more about FoodCheck

COSMO Strategic Partnership with Kelsius
An alternative system was trialled at one of the branches but failed to meet their requirements. Following on from this it was decided to trial the FoodCheck paperless HACCP system by Kelsius.
Following an extensive trial of FoodCheck at the Nottingham branch a further 2 restaurants in Dublin and Southampton were implemented. Over the next 3 months and through regular consultation Kelsius continued to work with COSMO to ensure that the systems functionalities were all being utilised.
Finally an agreement was made to award Kelsius the contract to provide our FoodCheck system across the Group. The Kelsius FoodCheck system is now installed in all locations as well as the production kitchen in Milton Keynes and has provided many benefits and savings to the business.

Conclusion
FoodCheck ensured COSMO were fully compliant with all Food Safety Regulations and more than satisfied the Primary Authority Partnership at Reading.
COSMO experienced substantial labour savings when eliminating manual unit checks, HACCP administration and Audit preparation.
FoodCheck helped COMSO to eradicate vast amounts of paperwork.
All information recorded on the system is stored using Cloud Technology allowing Senior Management to access HACCP records remotely and easily to ensure standards were being achieved.
FoodCheck’s easy-to-use interface and the comprehensive training delivered by Kelsius ensured all staff are proficient in the use of the system.

“We have the Kelsius FoodCheck HACCP system in operation in all our restaurants throughout the UK and Ireland. We have found the system invaluable in assisting us in implementing our Food Safety plan.
It is so easy for staff to use and for management to access and review records.
We can access records from all Restaurants remotely allowing for greater visibility and the Group Usage Reports are fantastic.
Comso restaurants have an average score of 4.92 out of 5 among participating Restaurants in the Scores on the Doors Scheme with all the Restaurants in Scotland achieving the top grade. Kelsius has been instrumental in helping us reach this level.”
Thomas Pawlowski, Head of Operations